YOUR IMPACT - YOUR ROLE

Helpling is a truly product-driven organization. As Senior Product Manager for our marketplace, you’ll play a crucial role in balancing the needs of both service providers and customers. By understanding both sides of the marketplace and their unique challenges, you’ll drive initiatives to enhance product offerings, increase retention, and maximize the lifetime value of both customers and providers. You’ll have full ownership over your product area and KPIs, and work cross-functionally to deliver exceptional results.

You’ll lead initiatives that improve the user experience for both sides of the marketplace—customers seeking services and providers offering them. You’ll also focus on retention strategies, ensuring both parties stay engaged and satisfied within our ecosystem. Your leadership and strategic input will play a critical role in shaping the future of the marketplace.

Your key responsibilities:

• Define the vision and drive the strategy for marketplace product areas, balancing both the provider and customer experiences.
• Take full ownership of your KPIs, with a focus on retention and engagement metrics.
• Conduct user research and data analysis to gain insights into both customer and provider needs and pain points.Collaborate closely with engineering, UX/UI, and business intelligence teams to develop and ship new features for web & mobile apps that enhance marketplace efficiency.
• Drive initiatives to improve marketplace liquidity, match rates, and the overall quality of service.
• Ruthlessly prioritize tasks that impact both short-term outcomes and long-term success.
• Build and maintain strong relationships with key stakeholders from marketing, operations, and BI to ensure alignment with broader company goals.
• Monitor product performance through quantitative and qualitative feedback loops, adapting the roadmap based on these learnings.

WHAT YOU NEED TO SUCCEED

• 4+ years of product management experience, ideally within a two-sided marketplace or platform.
• Proven ability to drive retention strategies and improve user engagement through data-driven decision-making.
• Strong experience in product development, with a deep understanding of agile and lean methodologies.
• Experience working with cross-functional teams, and ability to lead projects that impact both customers and service providers.
• Comfortable with ambiguity and rapid change; you are highly adaptable and thrive in a fast-paced environment.
• Analytical mindset with the ability to interpret complex data and turn it into actionable product decisions.
• Passionate about creating products that solve real-world problems for both service providers and customers.

WHAT YOU CAN EXPECT FROM US

• The opportunity to take over a key role to drive Helpling's growth targets
• Personal development: Work in a small team that gives you the opportunity to contribute your individual strengths and ideas and actively shape the future of Helpling. 
• Multicultural team: 120 employees from 27 nations in Berlin that promote different perspectives, professional exchange as well as tolerance for each other and mutual ideas.
• Hybrid Workspace: That gives you the freedom to work regularly from home and at times even from other European countries. 
• Work-life balance: Trust-based working hours that help you manage your everyday life flexibly
• Employee discount for Helpling.de, attractive salary, company pension scheme incl. employer contribution, 5 paid child-sick-days, central location in the heart of Berlin (Friedrichstraße), and much more

APPLY NOW

If this role sounds like you, send us your resume, including your possible start date and salary expectations! You can leave out the application photo.

We encourage you to apply even if you do not yet meet 100% of our expectations listed above. For us, your personality and motivation are just as important as your professional qualifications. We welcome applicants from all backgrounds, regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age or disability.

About us

The Helpling Group

Helpling started off with the vision to revolutionize the household service industry. It has grown from a Berlin start-up into an international organization with several brands under its umbrella such as Helpling.de, MySkills Academy, Tiger Facility Services and goodworkvibes. Since 2014, The Helpling Group has expanded into seven different markets across the globe. With different ventures in the household and office service industries, The Helpling Group currently employs over 100 people across its headquarters and four regional offices. Thousands of people use its products, services and platforms every day and the Helpling Group Companies are committed to their mission to enable all their customers to make the most out of their time!  

Helpling-Group.com.